Cousins Subs Reviews
(Rated by 9 users)
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Payment Methods
- Credit/Debit Cards
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.2
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Customer Service4.5
- Shipping & Delivery5.0
- Return Policy4.5
- Price & Quality4.5
Recent Customer Reviews (9)
Nicklas Lassen
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John Rodgers
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Mario Kastner
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Ute Schulz
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Patrick Vogel
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Harrison Plate
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Doreen Eberhardt
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Cristina Cremonesi
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Leah Moench
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Cousins Subs Pricing
$10 Meal Deal
$10
Payment Methods
Accepted Payment Options:
Prices for items on Cousinssubs.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Cousins Subs credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Cousins Subs Pros & Cons
Pros
1
Food Quality: Many customers praise the quality of the food, particularly the bread and ingredients, which are often described as fresh and good.
2
Fast Service: Several reviews mention that the service is fast and efficient, especially with the new pick-up window.
3
New Pick-Up Window: The introduction of a new pick-up window has been noted as a positive improvement.
CONS
1
Customer Service: A significant number of reviews highlight poor customer service, including instances of hostility, disrespect, and unprofessional behavior from staff.
2
Order Issues: There have been complaints about missing items from orders, incorrect orders, and poor handling of customer complaints.
3
App Issues: The Cousins Subs app has been criticized for its functionality, with users finding it difficult to notify the company about missing items or request refunds.
4
Price Level: Some consumers feel that the price level is high compared to other fast-food establishments.
5
Store Variability: There are reports of inconsistent experiences across different locations, with some stores having better staff and service than others.
Cousins Subs Features and Benefits
Features
$10 Meal Deal
A 7½” sub (Ham & Provolone, Turkey Breast, or Veggie), paired with chips or regular fries, a cookie, and a regular fountain beverage, all for $10 when ordered online.
Party Boxes
Customizable boxes for groups, including 20-piece and 12-piece options, with prices varying based on the number of subs and additional items.
Box Lunches
Individual box lunches featuring a 7½” deli-fresh sub, chips, and a cookie, priced per box.
Full-Service Drive-Thru
Convenience: Guests can place orders and receive their meals from the comfort of their vehicles. Social Distancing: Enhances safety during uncertain times by providing an alternative to in-store dining.
Mobile Ordering App
User-Friendly Interface: Integrated guest ordering feature allows users to place orders without logging in. Location Attributes: Filter by features like Grill, Fryer, Delivery, Wi-Fi, etc. Basket Transfer: Ability to transfer orders between different locations. Map Search: Find locations using a map.
Cousins Club Rewards
Point System: Earn one point for every $1 spent, redeemable for rewards. Notification: Receive email notifications when rewards are available. Location-Based Services: Use location information to locate nearest restaurants and save receipts for points.
New Point-of-Sale (POS) System
Cloud-Based System: Utilizes EMV standards and accepts current payment methods like Apple, Samsung, and Google Pay. Consumer Facing Screens: Enhances transparency and reduces errors by allowing guests to review their orders. Unified System: Simplifies coupon redemption and integrates online ordering, ensuring accurate pricing and streamlined operations.
Rebranding and Modernization
Updated Logo and Packaging: Reflects the brand’s evolution and modern design elements. In-Store Remodels: Positive feedback on new store designs, maintaining the quality of sandwiches while enhancing the guest experience.
Community Support
Make It Better Foundation: Funds health and wellness, hunger, and youth education initiatives in the communities served.
Food Quality
Many customers praise the quality of the food, particularly the bread and ingredients, which are often described as fresh and good.
Fast Service
Several reviews mention that the service is fast and efficient, especially with the new pick-up window.
New Pick-Up Window
The introduction of a new pick-up window has been noted as a positive improvement.